In an urgent response to growing concerns, Botswana’s Ministry of Transport and Infrastructure has issued a stern warning to bus operators engaging in non-compliant practices, especially during the festive rush. Reports of passengers, particularly those traveling to Mahalapye, being charged fares for Palapye without completing their intended journeys have sparked outrage and immediate action from authorities.
A Call for Accountability
The Ministry has urged affected passengers to retain their receipts and come forward to claim refunds from the operators in question. This decisive move aims to safeguard passenger rights and restore trust in the public transport system during the busy holiday season.
Legal Framework: Road Transport Permits Act
Bus operators have been reminded of their obligations under the Road Transport Permits Act. All permit holders, whether temporary or annual, are required to complete their designated routes. Non-compliance may result in severe penalties, including the revocation of annual permits by the Transport Controller.
Collaboration for Order
The Department of Road Transport Services (DRTS), in collaboration with the Botswana Bus Operators Association and other stakeholders, is taking swift measures to normalize the situation. This includes enforcing compliance and ensuring that all operators adhere to the stipulated guidelines.
Safe Travels Encouraged
As the holiday season intensifies, the Ministry has extended warm wishes for safe and joyous travels, reminding passengers to report any misconduct. Efforts are being made to ensure a seamless travel experience filled with laughter, joy, and love.
How to Report Misconduct
Passengers facing similar issues are encouraged to contact the Ministry’s Public Relations Office at 3958518/3958500 or email [email protected] for assistance.
Conclusion
The Ministry’s proactive stance underscores its commitment to upholding passenger rights and maintaining order within Botswana’s transport sector. As stakeholders work tirelessly to address these issues, the message is clear: misconduct by bus operators will not be tolerated.
